Polo Tecnologico - Via F.lli Cuzio, 42

27100 Pavia - ITALY

contactus@daisylabs.it

email 24/7

Monday to Friday

09.00 - 18.00

Quality Policy

DaisyLabs is committed to excellence in technical innovation and human development. We are driven by continuous improvement in quality, efficiency, and effectiveness.

Our Objectives

  1. Internal Enhancement: We promote a culture of exceeding customer expectations by understanding their needs throughout our organization.
  2. External Responsiveness: Our commitment extends to meeting customer needs not only in terms of service quality but also in guarantees, contractual compliance, and overall value.
  3. Seamless Integration: We develop processes by fully integrating services from suppliers and partners.
  4. Performance Monitoring: We continually enhance processes and services through performance metrics.
  5. Quality Objectives: We establish, review, and communicate quality objectives at all levels, continuously monitored through our Quality Management Plan.
  6. ISO 9001 Implementation: Our ISO 9001 Quality Management System is consistently applied across all company processes.
  7. Policy Adequacy: We periodically review this policy during planned management assessments.
  8. Communication and Transparency: We ensure management communicates and explains the quality policy to employees and stakeholders, accessible through our website and marketing materials.

Methodology and Data-Driven Approach
We promote a systematic approach to data collection and analysis.
Through internal communications, meetings, participation in events, and adoption of digital services, we ensure timely insights and informed decision-making.

Active Participation
Every team member plays a vital role in upholding our commitment. By nurturing awareness and a sense of responsibility, we optimize performance across the organization.

Quality Management System
DaisyLabs has implemented a Quality System aligned with UNI EN ISO 9001:2015 requirements. Our Quality Management Manager oversees its implementation and periodic evaluation.

Our Quality Management System includes:

  • Organizational structure and responsibilities definition
  • Planning, standardization, and control of production and business processes
  • Registration of achieved quality
  • Corrective and preventive actions to prevent non-compliance and enhance process standards
  • Training in quality control techniques for all roles
  • Maximizing customer satisfaction

Continuous Improvement
We continually strive to meet quality requirements and enhance our management system’s effectiveness. Regular reviews of our Quality Policies, led by company management and the Quality Management Manager, ensure efficiency and goal achievement.